Supply chain & Customer service specialist (Interim 50%)

For one of our customers we are now looking for a Supply chain & Customer service specialist for a 6 months interim assignment (50%)

 Essential duties and Job Functions:

 Customer relations:

·         Continuously strive to maintain and/or improve the level of customer service to all customer categories.

·         Handle general customer service inquiries and supervises routing of questions to appropriate resources.

Logistics & Order Management

·        Perform any order & invoicing activity

·        Manage local stock level on regular basis.

·        Be the primary contact for returns, credits and any kind of logistic related complaints.

·        Liaison with finance, regulatory and other internal stakeholders to ensure appropriate internal and external controls.

·        Maintain a close working relationship with the central warehouse

Master Data Management:

·        Coordinate system set-up of new customers and discounts.

·         Coordinate system set-up of product pricing and other commercial terms.


·        Be the first local escalation point in relation to issue management with customers.

Month-end activities

·        Invoicing for current month consumption

·        LOT number & Inventory reconciliation

·        Daily sales outstanding reporting

·        Various reports required during month-end

Project Management and other activities

·        Responsible for managing and/or participating in projects within logistics.

·        Take part and support different kind of audits such as regulatory audits, internal audit, mock audits as well as product recalls, if applicable.

Knowledge, Experience and Skills required:  

·        Positive, can-do attitude and flexible, willing to learn.

·        Relevant education and experience within customer services & Logistics

·        Sense of urgency due to the nature of the product.

·        Fluent in English and high level of Swedish languages, excellent organizational skills, verbal and written communication skills.

·        Well structured, have strong attention to detail and rigorous data accuracy.

·        Ability to establish/maintain respected business relationships with wholesalers, pharmacies & hospitals.

·        Proficiency in Microsoft Excel, Word and PowerPoint

·        Experience of using Oracle and/or SAP)

·        Experience of working in the pharmaceutical industry

For more information and to apply, please contact us as soon as possible

Oplysninger om jobbet

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  • Sidste ansøgningsdag

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